Informations
Return of new / unused products
Terms and Conditions for Regular Returns
- All new and unused items must be returned in their original packaging within 30 days of the date of purchase on the invoice. Items can be either credited, refunded, or exchanged.
- The customer who has a Meunier Tools account must obtain beforehand a return authorization by sending a request for return of goods (RMA). The request must be made by email to the seller who processed your initial purchase request or to the following email: info@outillagemeunier.com
- Include a copy of « Return goods authorization » form with your shipment.
- Any goods returned after the allotted period of (30) days will be subject to a minimum restocking charge of 15%.
- Original shipping costs will not be refunded.
- The shipping costs of the return of the goods are the responsibility of the customer.
Please note that a return made without having respected the terms and conditions may be refused.
Terms and Conditions for Special Order Returns
- All new and unused items must be returned in their original packaging within 30 days of the date of purchase on the invoice. Items can be either credited, refunded, or exchanged.
- The customer who has a Meunier Tools account must obtain beforehand a return authorization by sending a request for return of goods (RMA). The request must be made by email to the seller who processed your initial purchase request or to the following email: info@outillagemeunier.com
- Include a copy of « Return goods authorization » form with your shipment.
- All new, unused items, which were special ordered when originally purchased, will have a restocking fee ranging from 15% to 30% (fee determined by supplier) and will be charged and subtracted automatically when refunding.
- Original shipping costs will not be refunded.
- The shipping costs of the return of the goods are the responsibility of the customer.
Please note that a return made without having respected the terms and conditions may be refused.
Restrictions
- Tool spare parts and some accessories are not exchangeable and not refundable.
- All products in liquidation / final sales are not exchangeable and not refundable.
- Products cut and/or made to measure are not exchangeable and not refundable.
PRIVACY POLICY
The confidentiality of your personal data is a priority for us. Meunier Tools undertakes to protect your personal data and privacy. We will only use the information collected to send to you by e-mail the requested information.
The personal and confidential data that you entrust to us are exclusively intended to send you the information that you have agreed to receive. To this effect, here are the details of our privacy policy.
THE INFORMATION COLLECTED AND THEIR USE
We need to know your name, your email address and your mailing address in order to get to know you better and be able to send you the appropriate promotions.
When you register in www.outillagemeunier.com or that you send us comments that require a return of information on our part, your email address is essential. As well, guests can easily access our services.
All these information are also necessary if you want to participate in one of our contests, be notified of an exceptional promotion or informed of the arrival of a new product for which you have testified to the interest.
We also use this data to improve the presentation and organization of www.outillagemeunier.com, to notify you of any changes and new products/services that you will find on our site and to announce any particular offers corresponding to your tastes. Access to the data is limited to the group of employees and service providers specially assigned to www.outillagemeunier.com and only in the exercise of their work. If you no longer want to receive our e-mail newsletter, simply unsubscribe by clicking on the button provided to this effect.
THE PROTECTION OF YOUR CONFIDENTIAL DATA
We observe strict security measures with respect to the archiving and to the disclosure of the information you have sent to us in order to avoid any unauthorized access. Of this fact, it is possible that we ask you again to prove your identity before you deliver confidential information.
THE WITNESSES OR COOKIES
The witnesses, commonly known as cookies, are information that saves a HTTP server on the hard disk of your computer to identify you. Our cookies do not contain confidential information. Most browsers automatically accept cookies. You can, however, refuse in modifying the "Preferences" in your computer. Even without witnesses, you retain access to the majority of the content of our site.
TRANSMISSION OF YOUR DETAILS TO THIRD PARTIES
In guaranteeing you the greatest confidentiality, Meunier Tools undertakes not to disclose or to market to third parties any information whatsoever concerning you or the recipient only.